💳 Orders & Payments
Q1: What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support PayPal, Apple Pay, and Google Pay for secure, fast checkout.
Q2: Will the charge appear discreetly on my statement?
Yes, all charges will appear under a discreet billing name to protect your privacy.
Q3: Can I cancel or change my order after it’s placed?
Orders are processed quickly, but if you need to change or cancel your order, please contact our support team within 1 hour of placing the order.
📦 Shipping & Delivery
Q4: How is my order packaged?
All orders are shipped in plain, unmarked packaging without logos or product details to ensure complete privacy.
Q5: When will I receive my order?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location but usually range from 3–7 business days.
Q6: Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times will vary based on your location.
🔒 Privacy & Security
Q7: Is my personal information safe with you?
Absolutely. We use SSL encryption and industry-standard security practices to ensure your personal data is fully protected.
Q8: Will I receive any marketing mail or packages?
No. We respect your privacy and will never send unsolicited mail. You will only receive emails if you subscribe to our newsletter or confirm an order.
🛍 Product Information
Q9: Are your products body-safe and tested?
Yes, all products are made from body-safe materials and comply with international safety standards.
Q10: How do I choose the right product for me?
Each product page includes detailed descriptions, sizes, material information, and user guides. You can also contact our support for personalized suggestions.
Q11: Are the products rechargeable or battery-operated?
We offer both types. Please check the product description to see whether it comes with a USB charger or requires batteries.
🔄 Returns & Warranty
Q12: What is your return policy?
Due to the nature of our products and for hygiene reasons, we do not accept returns on opened or used items. However, if your item is defective or arrives damaged, please contact us within 7 days for a replacement or refund.
Q13: Do your products come with a warranty?
Yes, most products include a 6–12 month manufacturer’s warranty. Please refer to individual product pages for specific warranty information.
💬 Contact & Support
Q14: How can I reach customer service?
You can contact us via email or through our live chat available during business hours. We’re here to help with any questions or concerns.
Q15: Do you offer discreet customer support?
Yes. We understand the sensitivity of your inquiries and respond with discretion and professionalism.